Refund Policy - OPEN SOFT LLC

At OPEN SOFT LLC, we strive to provide you with the best service possible. This Refund Policy outlines our approach to refunds and your rights under U.S. law.

Money-Back Guarantee

If you are not satisfied with our services, you are entitled to a full refund. We may offer to redo the service at no additional cost, but you always have the right to request a full refund if that is your preference.

Refunds During the Writing Process

When you place an order with us, we allocate payment to our authors to begin work. Therefore, if you change your mind during the writing or reviewing process, we can offer a 50% refund. In this situation, you will still receive the completed article, along with the option to request revisions. The article will be yours to use as you see fit.

Refunds During the Publishing Process

Refund requests during the publication process will not be accepted. Once the publication process has begun, it cannot be stopped, and the associated costs cannot be refunded. Please ensure that you thoroughly review your article before approving it for publication. While we strive for accuracy, it is your responsibility to verify that all information is correct, including business contact details, spelling, grammar, keywords, and links.

Refund Timeframes

Refund requests will be reviewed within 24 hours of receipt. You will be notified whether your refund has been approved or denied based on this policy.

• Credit Card Refunds: If approved, refunds will be processed back to your credit card within 5-10 business days.
• PayPal and Bank Refunds: Refunds will be returned to the original PayPal account, bank account, or card used for payment. We are unable to issue refunds to any other account.

How to Request a Refund

To request a refund, you can initiate a conversation by clicking the chat bubble located in the bottom right corner of our website or by sending an email to [email protected]. We will respond to your request promptly and work with you to resolve the issue.